Demosthenes is an integrated, inter-agency, complaint citizen service system, which assists citizens in reporting functional problems, inquiries or appeals that they encounter on a daily basis. By dialling the free of charge telephone number 800 1117 800, they state their complaint and after directed to the competent service, the complaints are monitored. The specialized employees receive various complaints via phone, mail or by personal visits at our offices. Through a specific (in between Municipal organisation) IT procedure, the complaints reach the relevant Municipal services in order to be executed accordingly while the final part of the whole procedure refers to the according briefing of the citizen.